ACCEPTABLE USE POLICY

Last Revised: May 11, 2026

This Acceptable Use Policy (this “AUP” or “Policy”) governs Customer’s use of all services provided by Intrepid Telecom, Inc. (“INTREPID”), including without limitation voice, SIP trunking, hosted PBX, data, internet access, networking, and related professional services (collectively, the “Services”). This AUP is incorporated by reference into the Master Services Agreement between Customer and INTREPID (the “MSA”), and capitalized terms not defined herein have the meanings given them in the MSA or in any applicable Service Supplement.

By using any Service, Customer agrees to be bound by this AUP and to ensure that all of its users, employees, agents, contractors, downstream customers, and any other party using the Services through Customer’s account (each, a “User”) comply with this AUP. Customer is solely responsible for the acts and omissions of its Users with respect to the Services.

INTREPID may amend this AUP from time to time by posting an updated version at https://intrepidtelecom.com/aup. Continued use of the Services following any such update constitutes acceptance of the updated AUP.

1. Lawful Use

1.1 General. Customer and its Users shall use the Services only for lawful purposes and in compliance with all applicable federal, state, local, and foreign laws, rules, regulations, court orders, administrative rulings, and industry standards, including without limitation those of the Federal Communications Commission (“FCC”), the Federal Trade Commission (“FTC”), the Public Utility Commission of Texas, and any other regulatory body with jurisdiction over Customer or the Services.

1.2 Telemarketing and Solicitation. Without limiting the foregoing, any use of the Services for telephone solicitation, marketing, sales, fundraising, polling, or any similar outbound campaign shall fully comply with:

  1. the Telephone Consumer Protection Act ("TCPA"), 47 U.S.C. § 227, and all FCC rules implementing it, including 47 C.F.R. § 64.1200;
  2. the Telemarketing Sales Rule, 16 C.F.R. Part 310;
  3. the national Do-Not-Call Registry and any applicable state Do-Not-Call registries;
  4. all applicable consent, disclosure, opt-out, identification, and time-of-day requirements;
  5. all applicable state-specific telemarketing statutes; and
  6. any successor or supplemental laws, rules, or regulations.

Customer is solely responsible for verifying compliance prior to placing any call and shall maintain records sufficient to demonstrate compliance upon INTREPID’s reasonable request.

1.3 Caller Identification. Customer shall not transmit, cause to be transmitted, or permit any User to transmit misleading, inaccurate, or falsified caller identification (“Caller ID” or “ANI”) information, in violation of the Truth in Caller ID Act, 47 U.S.C. § 227(e), or any related FCC rules including those implementing STIR/SHAKEN call authentication. Customer shall provide accurate, valid, and consistent calling party number information for all originated traffic and shall not engage in “neighbor spoofing,” “snowshoe spoofing,” CLI manipulation, or any practice intended to disguise the origin of calls.

1.4 Upstream Carrier Compliance. Customer acknowledges that INTREPID’s provision of the Services depends on one or more upstream wholesale carriers, exchange carriers, transit providers, and CPaaS vendors (collectively, “Upstream Carriers”), each of which imposes its own acceptable use, traffic, fraud-prevention, and compliance requirements on INTREPID. Customer shall comply with the acceptable use policies, traffic policies, content policies, and equivalent requirements of INTREPID’s Upstream Carriers as if Customer were directly bound by them, and Customer’s use of the Services shall not cause INTREPID to be in breach of any agreement with any Upstream Carrier. INTREPID may, upon Customer’s reasonable request, identify the Upstream Carriers applicable to a given Service. Any suspension, restriction, or termination of Service by an Upstream Carrier that is attributable to Customer’s traffic or use of the Services shall constitute a material breach of this AUP, and INTREPID may suspend or terminate the affected Service without liability and without further notice.

2. Prohibited Uses

2.1 Prohibited Conduct. Customer and its Users shall not use the Services to:

  1. place or transmit any communication that is unlawful, fraudulent, harassing, threatening, defamatory, obscene, deceptive, or that infringes any intellectual property right or right of privacy or publicity;
  2. conduct robocalling, automated dialing, predictive dialing, message broadcasting, or similar bulk outbound activity except under a service plan or product specifically designated by INTREPID for such use and only in compliance with Section 1.2 above;
  3. place calls of a short duration intended to manipulate call routing, billing, or rating systems (including calls designed to trigger "free" minutes or to avoid termination charges);
  4. originate traffic exhibiting abnormal patterns indicative of toll fraud, traffic pumping, call simulation, access stimulation, or revenue-share fraud, including traffic to high-cost or premium-rate destinations not consistent with Customer's ordinary business use;
  5. resell, sublicense, or otherwise make the Services available to third parties without INTREPID's prior written consent;
  6. route U.S. domestic traffic, or traffic destined for Alaska or Hawaii, through points outside of the United States;
  7. re-originate, re-classify, modify, alter, or strip calling party number, originating point code, or other signaling or call-detail information;
  8. use the Services in any manner that violates the Communications Act of 1934 (as amended), the CAN-SPAM Act, the Stored Communications Act, the Computer Fraud and Abuse Act, the Wiretap Act, the Electronic Communications Privacy Act, or any analogous state law;
  9. transmit unsolicited bulk messages of any kind, including but not limited to unsolicited commercial voice messages, ringless voicemail drops, SMS spam, or fax broadcasts;
  10. engage in any activity that interferes with, disrupts, degrades, or impairs INTREPID's network, the public switched telephone network, the internet, or any other carrier's network, including without limitation distributed denial of service ("DDoS") attacks, SIP scanning, SIP brute-force attacks, port scanning, unauthorized access attempts, or propagation of malware;
  11. impersonate any person, entity, government agency, or telephone number, or otherwise misrepresent the source, origin, or nature of any communication; or
  12. use the Services in connection with any pyramid scheme, chain solicitation, lottery, sweepstakes, or similar scheme prohibited by law.

2.2 High-Risk Applications. The Services are not designed, intended, or warranted for use in any application in which the failure or degradation of the Services could result in death, personal injury, or severe physical or property damage, including without limitation life support systems, emergency response systems, real-time control of critical infrastructure, aircraft navigation or operation, or any nuclear facility. Customer assumes all risk associated with any such use.

3. Emergency Services (911) Limitations

3.1 911 Acknowledgment. Customer acknowledges and agrees that 911 and E911 calling associated with the Services has material limitations as described in the applicable Service Supplement and in the e911 disclosures available at https://intrepidtelecom.com/e911. Customer is responsible for ensuring that each registered service address is accurate, current, and corresponds to the physical location of the associated device, and for advising all Users of the 911 limitations of the Services.

3.2 Misuse of 911. Customer shall not place, and shall ensure that its Users do not place, any non-emergency call to 911 or any other emergency number, and shall not use the Services for the purpose of “swatting,” harassment of emergency services, or any similar misuse.

4. Fraud and Security

4.1 Customer Responsibility. Customer is solely responsible for securing all equipment, accounts, credentials, endpoints, networks, and systems used to access or originate traffic on the Services, including without limitation IP PBXs, SIP devices, softphone applications, voicemail systems, web portals, API credentials, and SIP registration credentials. Customer is solely responsible for all charges, fees, taxes, surcharges, and other amounts attributable to traffic originated under Customer’s account, regardless of whether such traffic was authorized by Customer or originated by an unauthorized third party (e.g., as a result of compromised credentials or PBX hacking).

4.2 INTREPID’s Protective Rights. INTREPID may, at any time and without prior notice, take any of the following actions where INTREPID reasonably suspects fraud, abuse, security compromise, or a violation of this AUP:

  1. block, throttle, reroute, or restrict any traffic, destination, number range, or session;
  2. disable or reset any account, credential, or registration;
  3. suspend any or all Services in whole or in part;
  4. require Customer to change credentials, implement additional security measures, or reduce calling capacity;
  5. cooperate with law enforcement, regulators, or other carriers in the investigation of suspected fraud or abuse; and
  6. terminate the affected Service or the MSA in accordance with its terms.

INTREPID’s exercise of any such right is not a waiver of any other right or remedy. INTREPID has no obligation to monitor for fraud or abuse and assumes no liability for any failure to detect or prevent the same.

4.3 Reporting. Customer shall promptly notify INTREPID of any actual or suspected unauthorized use of the Services, security incident, credential compromise, or AUP violation by contacting INTREPID at support@intrepidtelecom.com or by calling +1 (281) 826-5800.

5. Network Abuse

5.1 Internet and Data Services. With respect to any internet, network, or data services provided by INTREPID, Customer and its Users shall not:

  1. distribute viruses, worms, ransomware, trojans, or other malicious code;
  2. conduct unauthorized port scanning, vulnerability scanning, or penetration testing of any network or system not owned and authorized by Customer;
  3. operate open SMTP relays, open proxies, or services facilitating spam transmission;
  4. send, host, or distribute spam, phishing content, or fraudulent material;
  5. host or distribute content that infringes intellectual property rights, including in violation of the Digital Millennium Copyright Act ("DMCA");
  6. host or distribute child sexual abuse material, which Customer shall report to the National Center for Missing & Exploited Children if encountered; or
  7. circumvent or attempt to circumvent any authentication, security, or use-limitation mechanism of the Services or any third-party system.

6. Enforcement

6.1 Remedies. Violation of this AUP, of any applicable law, or of any regulation referenced herein constitutes a material breach of the MSA and entitles INTREPID, at its sole discretion and in addition to all other remedies available at law, in equity, or under the MSA, to:

  1. suspend the Services in whole or in part, with or without notice;
  2. terminate the affected Service, the MSA, or both, with or without notice;
  3. charge Customer for any costs, damages, fines, penalties, surcharges, attorney's fees, or other amounts incurred by INTREPID as a result of the violation; and
  4. retain, preserve, and disclose to law enforcement, regulators, courts, or other carriers any records, traffic, or information relating to the violation, in accordance with applicable law.

Termination, suspension, or other action under this AUP shall not relieve Customer of its obligation to pay all amounts due and payable under the MSA, including without limitation any Early Termination Charges.

6.2 No Waiver. INTREPID’s failure to enforce any provision of this AUP in any instance shall not constitute a waiver of its right to enforce the same or any other provision in any other instance.

6.3 Lawful Interception and Records. Customer acknowledges that INTREPID is subject to the Communications Assistance for Law Enforcement Act (“CALEA”), 47 U.S.C. §§ 1001–1010, and to subpoena, warrant, and similar lawful process. INTREPID may disclose Customer information, traffic, and records to the extent required or permitted by law without prior notice to Customer.

7. General

7.1 No Third-Party Beneficiaries. Except as expressly set forth herein, this AUP is for the sole benefit of INTREPID and Customer and creates no rights in any third party.

7.2 Relationship to MSA. This AUP supplements and is incorporated into the MSA. In the event of any conflict between this AUP and the MSA, the MSA controls except with respect to subject matter expressly addressed in this AUP, in which case this AUP controls. In the event of any conflict between this AUP and a Service Supplement with respect to the Services governed by that Supplement, the Service Supplement controls.

7.3 Contact. Questions regarding this AUP, or reports of suspected violations, may be directed to:

Intrepid Telecom, Inc.
1421 Preston St, Ste 1000
Houston, TX 77002
+1 (281) 826-5800
support@intrepidtelecom.com

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